Terms & Conditions

Effective Date: 10 August 2026

Welcome to The Serum Specialists, a brand owned and marketed by V5 Ventures. By accessing or using www.serumspecialist.com, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to the website or its systems
Copy, reproduce or misuse our content, images, branding or product information
Interfere with the security or functionality of the website

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices and other information displayed on our website are accurate.

However, product colours, packaging or appearance may vary slightly from the images shown on the website.

We reserve the right to modify product information, availability, specifications or prices at any time without prior notice.

3. Orders and Payments

When you place an order, you agree to provide accurate and complete information.

An order is considered confirmed only after successful payment confirmation and acceptance by us. We reserve the right to cancel or refuse an order in cases including incorrect pricing, product unavailability, suspected fraud or inaccurate information.

Payments are processed through authorised payment service providers. We do not directly store sensitive payment credentials such as complete card details or CVV numbers.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges or other fees, where applicable, will be displayed during the checkout process.

In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide an appropriate refund.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the website.

Delivery times may vary depending on the delivery location, courier availability, weather, public holidays or circumstances beyond our control.

We are not responsible for delays caused by third-party logistics providers or incorrect delivery information provided by the customer.

6. Returns, Refunds and Cancellations

Returns, refunds and order cancellations are subject to our Refund & Cancellation Policy.

Customers are advised to review the applicable policy before placing an order.

Any approved refund will be processed through the applicable payment method or as otherwise communicated by us.

7. Skincare Products and Usage

Our products are intended for cosmetic and skincare purposes.

Customers should read the product description, ingredients and usage instructions before using a product. If you have known allergies, sensitivities or specific skin concerns, we recommend consulting a qualified professional before use.

Individual results may vary. Product information provided on our website should not be considered medical advice or a substitute for professional medical consultation.

8. Intellectual Property

All content available on this website, including text, product images, photographs, graphics, logos, designs, videos and other materials, is owned by or licensed to The Serum Specialists / V5 Ventures, unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use our content without prior written permission.

9. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, delivery partners or other external platforms.

We are not responsible for the content, availability, security or policies of third-party websites or services.

10. Limitation of Liability

To the extent permitted by applicable law, The Serum Specialists and V5 Ventures shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or products.

We do not guarantee that the website will always be available, error-free or uninterrupted.

11. Changes to These Terms

We may update or modify these Terms & Conditions from time to time. Updated terms will be published on this page along with the revised Effective Date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction of the courts in Gurugram, Haryana.

13. Contact Us

For questions regarding these Terms & Conditions, please contact us:

The Serum Specialists
Brand Owned & Marketed by V5 Ventures
505, Emerald Plaza, Sector 65,
Gurugram, Haryana – 122102, India

Email: info@serumspecialist.com
Phone: +91 93507 36969

Last Updated: 10 August 2026