Return Policy

Return Policy

Effective Date: 10 August 2026

At The Serum Specialists, we strive to provide high-quality skincare products and a smooth shopping experience. If you receive a damaged, defective or incorrect product, please contact us so that we can assist you.

1. Eligibility for Returns

Returns may be accepted in the following situations:
  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product received is materially different from the product ordered.
  • The package was damaged during transit.
For hygiene and safety reasons, opened or used skincare products generally cannot be returned, unless the product is defective or the issue is confirmed by our team.

2. Return Request Period

Return requests should be raised within 48 hours of delivery.
To help us process your request quickly, please contact us with your order number, photographs/videos of the product and packaging, and a brief description of the issue.
Requests submitted after the applicable period may not be accepted.

3. Product Condition

For an eligible return, the product should generally be:

  • Unused and unopened
  • In its original packaging
  • Complete with labels and accessories, where applicable
  • Accompanied by the original order details
We reserve the right to reject a return if the product shows signs of use, damage caused after delivery, tampering or missing packaging.

4. Non-Returnable Items

The following generally cannot be returned:
  • Opened or used products
  • Products damaged due to improper use or storage
  • Products without original packaging
  • Products returned without prior approval
  • Products purchased during certain clearance or promotional offers, where specifically stated

5. Return Process

To request a return, contact us using the details below.
After receiving your request, our team may review the information and photographs provided. If the return is approved, we will provide instructions for the next steps.
Please do not send a product back without receiving return instructions from our team.

6. Refunds and Replacements

Depending on the nature of the issue, we may provide:
  • A replacement product
  • A refund
  • Store credit
  • Another appropriate resolution
Approved refunds will generally be processed through the original payment method or another method communicated by us.
Refund processing time may depend on the payment gateway or financial institution.

7. Wrong or Damaged Product

If you receive an incorrect or damaged product, please notify us within 48 hours of delivery and provide clear photographs/videos of the product, packaging and shipping label.
We may require additional information to verify the issue before approving a replacement or refund.

8. Shipping Costs for Returns

If the return is approved because the product was damaged, defective or incorrectly delivered, we may arrange or reimburse the applicable return shipping cost, subject to verification.

Returns made for reasons not covered under this policy may be subject to applicable shipping charges.

9. Contact Us

For return or refund-related queries, please contact us:

The Serum Specialists
Brand Owned & Marketed by V5 Ventures
505, Emerald Plaza, Sector 65,
Gurugram, Haryana – 122102, India

Email: info@serumspecialist.com
Phone: +91 93507 36969

Last Updated: 10 August 2026