Shipping Policy
Shipping Policy
Effective Date: 10 August 2026
At The Serum Specialists, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed and delivered when you purchase products from www.serumspecialist.com.
1. Order Processing
Orders are processed after successful payment confirmation.
We generally aim to dispatch orders within 2–5 business days. Processing times may be longer during weekends, public holidays, promotional periods or due to circumstances beyond our control.
Once your order has been dispatched, you may receive shipping or tracking information through your registered email address or phone number.
2. Delivery Time
Delivery time depends on your location and the courier service used.
Estimated delivery is generally 3–7 business days after dispatch. Remote or certain serviceable locations may require additional time.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, transportation issues, public holidays, high order volumes or other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Any free-shipping offers will be subject to the terms and conditions mentioned with the respective offer.
4. Order Tracking
Where tracking is available, tracking details will be shared with you after your order has been dispatched.
You can use the tracking information provided by the courier to check the status of your shipment.
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information.
We are not responsible for delivery delays, failed deliveries or additional charges resulting from an incorrect, incomplete or outdated address or contact information provided at the time of placing the order.
6. Delayed or Lost Shipments
Although we work with reliable logistics partners, delivery delays may occasionally occur.
If your order is significantly delayed or appears to be lost in transit, please contact our customer support team. We will coordinate with the applicable courier partner and assist you with the issue.
7. Damaged Package
If your package appears damaged at the time of delivery, please contact us as soon as possible and provide photographs or other relevant details.
This will help us investigate the issue with the shipping partner and determine the appropriate resolution.
8. Delivery Restrictions
Orders can be delivered only to locations that are serviceable by our logistics partners.
Certain remote locations, restricted areas or locations where courier services are unavailable may not be eligible for delivery.
9. Contact Us
For questions regarding shipping or delivery, please contact us:
The Serum Specialists
Brand Owned & Marketed by V5 Ventures
505, Emerald Plaza, Sector 65,
Gurugram, Haryana – 122102, India
Email: info@serumspecialist.com
Phone: +91 93507 36969
Last Updated: 10 August 2026