Privacy Policy

Privacy Policy

Last Updated: 16 July 2026

The Serum Specialists, operated by V5 Ventures, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit www.serumspecialist.com, create an account, purchase products, complete a serum quiz, subscribe to updates or contact us.

1. Information We Collect

We may collect information that you provide when you:
  • Create an account or place an order
  • Contact us through forms, email or phone
  • Subscribe to our newsletter or promotional communications
  • Register for our affiliate programme

This information may include your name, email address, phone number, billing and shipping address, order details and other information you voluntarily provide.

We may also automatically collect limited technical information such as your IP address, browser type, device information, pages visited and website usage data.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Process payments and refunds
  • Provide customer support
  • Respond to enquiries
  • Manage your account
  • Send order and delivery updates
  • Improve our website, products and services
  • Send promotional communications where permitted
  • Prevent fraud and maintain website security
  • Comply with applicable legal requirements

3. Cookies

Our website may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, understand website traffic and improve your browsing experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell or rent your personal information.
We may share necessary information with trusted service providers such as payment gateways, shipping partners, hosting providers, analytics services, communication platforms and other business partners who help us operate our website and fulfil your orders.

We may also disclose information where required by law or to protect our legal rights, customers and business.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no online system can be guaranteed to be completely secure.

6. Your Rights

Depending on applicable law, you may request access to, correction of or deletion of your personal information. You may also unsubscribe from promotional emails at any time.

To make a privacy-related request, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing their respective privacy policies before providing personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

The Serum Specialists
Brand Owned & Marketed by V5 Ventures
505, Emerald Plaza, Sector 65,
Gurugram, Haryana – 122102, India

Email: info@serumspecialist.com
Phone: +91 93507 36969

Last Updated: 10 August 2026